First-notice-of-loss in under three minutes.
For property and motor carriers in CEE. Voice-first intake, multimodal capture, structured handoff to the adjuster.
2:47
median FNOL handle time
94%
photos attached at first call
7,200
adjuster hours saved / month
+22%
customer NPS post-call
Anatomy
The shape of one call.
Eight turns, 2:47 median, with one CRM lookup and one tool call. The proportions below are accurate to a real production trace — caller turns are coloured grey, agent turns are accented.
00:002:47
Caller01Reports incident · location · injuries28s
Calistro02Calm acknowledgment · safety triage16s
Calistro03tool.call policy.lookup · confirms coverage5s
Calistro04Walk through 4 questions · damage type22s
Calistro05tool.call sms.photoLink · waits for upload38s
Caller06Uploads 3 photos · confirms geolocation18s
Calistro07tool.call claims.create · books adjuster callback6s
Calistro08Reassure · next-step summary · SMS receipt14s
Versus
What it replaces.
SolutionCostSLALanguagesConcur.Notes
Phone-tree IVR€0.20 / call24/7PL300~3% drop-off
Call centre€1.80 / call08–20PL · EN120~9 min handle
Calistro€0.41 / call24/7PL · EN · DE · UKunlimited2:47 handle · 94% photos
Ready-made
Meet Ola.
The insurance template, in your workspace in one click. Edit the prompt, swap the voice, ship to your number — usually inside an hour.
Clone Ola into StudioOla● template
FNOL intake · motor + property
Voice
neural/pl-PL/w1
Tone
calm · careful
Guardrails
Empathy-first openingNo quote-on-call (regulated)GDPR · sensitive data maskingAuto-escalate · injury keywordsEU bucket · photo storage
Tools wired
⌗ policy.lookup⌗ sms.photoLink⌗ maps.geocode⌗ claims.create⌗ transfer.warm
Compliance
KNF-aligned. EU-resident. Auditable.
Operates within KNF outsourcing notification limits, with full DORA mapping for digital operational resilience. Voice biometrics are off by default — caller identification stays policy-based unless your DPO opts in.
GDPR
KNF-aligned
DORA
ISO 27001
SOC 2 II
Solvency II reporting
↳ Customer · Veritone Ubezpieczenia · motor · Poznań
“We expected Calistro to be a triage layer. It turned out to be the whole intake. The adjuster opens a ticket that already has photos, location and a structured loss object. The customer doesn't even know they spoke to AI until we tell them.”
— Dorota Kowalska · Director, Claims
Read the full case study2:47
median time to a complete ticket