Dispatch that scales with the peak, not the headcount.
For last-mile, e-commerce fulfilment and freight brokerages with multilingual driver fleets across CEE.
14×
calls/hour at seasonal peak
93%
driver pickup rate
−68%
missed-delivery rework cost
1:18
median driver call
Anatomy
The shape of one call.
Eight turns, 1:18 median, with one CRM lookup and one tool call. The proportions below are accurate to a real production trace — caller turns are coloured grey, agent turns are accented.
00:001:18
Calistro01Identify · greet by name · in driver's language6s
Calistro02State delivery · cite address and time window10s
Driver03Confirms or flags issue (traffic / locked door)14s
Calistro04tool.call route.reassign · proposes alternate stop6s
Driver05Accepts new sequence8s
Calistro06tool.call sms.recipientUpdate · push new ETA4s
Calistro07Close · log to dispatch system8s
Versus
What it replaces.
SolutionCostSLALanguagesConcur.Notes
Dispatcher (FTE)€3.20 / call06–22PL only8~12 min wait
WhatsApp groups€0.05 / call—PL · UK∞no audit trail
Calistro€0.18 / call24/7PL · UK · RU · DEunlimited1:18 handle · 93% pickup
Ready-made
Meet Jakub.
The logistics template, in your workspace in one click. Edit the prompt, swap the voice, ship to your number — usually inside an hour.
Clone Jakub into StudioJakub● template
Driver dispatch · outbound
Voice
neural/uk-UA/m3
Tone
direct · short
Guardrails
Detects driver language on first turnReassign within carrier rulesReroute if traffic > 12minQuiet hours · per-regionPer-driver call cap
Tools wired
⌗ route.reassign⌗ route.fetch⌗ sms.recipientUpdate⌗ maps.directions⌗ transfer.dispatcher
Compliance
GDPR for drivers and recipients.
All calls processed in EU regions, with strict separation between operational logs and PII. Recording is opt-in per driver contract; recipient calls follow national consent rules (PL: pre-recorded notice on call connect).
GDPR
ISO 27001
SOC 2 II
ePrivacy
PL Telecom Act
↳ Customer · Polonia Air · last-mile · 9 cities
“Our peak is Black Friday week. We used to spend three months recruiting seasonal dispatchers and the first week training them. Now we just turn the dial up. Calls are answered in seconds, not minutes, and the driver hears their own language.”
— Aleksandra Łuczak · COO
Read the full case study14×
dispatch throughput at peak